Terms and conditions

GENERAL TERMS AND CONDITIONS

1. Identity of the service provider (‘Service Provider’)

The identification details of the Service Provider are:

Prado America LLC
1207 Delaware Ave #474
Wilmington, DE 19806
hello@prado.com
+1 (844) 378-4618

Unless otherwise indicated, ‘Prado’ on the website refers to the companies, logos, business names, and/or trademarks of the Service Provider and, where applicable, the companies directly or indirectly affiliated with the Service Provider. For any inquiries about Prado, you can send an email to: hello@prado.com.

2. Online terms of use

Prado provides technical and commercial information about its products in its own name through the website www.prado.com/us (hereinafter referred to as the ‘Website’).

The use of the Website, as well as the information available on it (hereinafter the ‘Information’), is subject to these Terms of Use. By accessing, using, or downloading from the Website, you accept, in your own name and on behalf of any entity or person you represent, to comply with these Terms of Use and the conditions specified on the Website.

If you do not agree with these terms, you must immediately leave the Website and refrain from using or downloading content from it.

3. Use of the website and information

The Website and the Information are provided for informational purposes only and may not be used for any other objectives. Prado, its affiliates, and suppliers do not guarantee the usability, reliability, or accuracy of the Information on the Website.

The Information provided on the Website by Prado is based on data and information from various sources, including users, employees, company agents, third-party vendors, and suppliers. Prado has not verified the accuracy of the Information. Therefore, you must verify its completeness and correctness yourself.

Predictions, calculations, and estimates included in the Information provided by Prado on the Website are based on historical data and/or expectations. While Prado believes these expectations are reasonable, it does not guarantee their accuracy.

If Prado becomes aware of any inaccuracies, it will rectify them as soon as possible.

4. Unlawful or prohibited use

Any use of the Website or the Information for unlawful purposes or in violation of these Terms of Use is prohibited.

By using the Website, you agree to:

· Comply with these Terms of Use;

· Refrain from actions that hinder other users’ access or compromise the security of the Website;

· Not use or attempt to use another person’s login credentials without authorization from the Service Provider.

If you believe that a user’s use of the Website violates these Terms of Use or infringes on your (intellectual) rights, you may report this to Prado via hello@prado.com.

5. Passwords and user identification numbers

Access to the Website, or parts of it, may be restricted through the use of passwords (‘Password(s)’) and user identification numbers (‘User Identification Number(s)’). In such cases, Passwords and User Identification Numbers are personal and non-transferable.

You must keep your Password and User Identification Number confidential and secure at all times. Any known or suspected loss, theft, disclosure, or misuse must be reported to Prado immediately at hello@prado.com.

6. Intellectual property

The Website and the Information contain works protected by intellectual property rights owned by Prado and third parties. It is prohibited to use the Website and the Information for any purposes other than those for which they are made available.

7. Privacy

Your Personal Data is processed in accordance with Prado’s Privacy Policy. For all information regarding the Processing of your Personal Data, click on the following link to read the Privacy Policy:

8. Links to other websites

The Website may contain hyperlinks to third-party websites or pages. Prado expressly states that it has no control over the content or other characteristics of these websites and cannot be held liable for any damages resulting from their content or features.

9. Limitation of liability

To the extent permitted by law, Prado, its affiliates, and suppliers shall not be liable for any direct or indirect damages resulting from the use of the Website.

10. User liability

You are liable to Prado for any loss, liability, damage, and costs (including legal fees) that Prado partially or fully incurs due to your misuse of the Website or the Information.

11. Removal or access restriction

Prado reserves the right to temporarily or permanently disable access to the Website without assuming any liability.

12. Applicable law

These terms are governed by U.S. law, and any disputes relating to the Website shall be exclusively submitted to the courts of Wilmington, Delaware.

13. Questions or comments

If you have any questions or comments regarding these terms, please send a detailed message to hello@prado.com.

TRANSACTION TERMS

Product Pricing: Prices are subject to change at any time without prior notice. To view pricing in your local currency, please select your respective region on our website.

Payment Methods: We accept payment through Visa, Mastercard, AMEX, and Diner’s Club. Payment in full is required at the time the order is placed and confirmed.

Currency and Exchange: Prado America LLC is not responsible for fluctuations in currency value, exchange rates, or any fees charged by credit card companies or financial institutions related to currency conversion.

ORDER FULFILLMENT

Taxation and import duties Prado America LLC ships from its United States warehouse to locations within the United States and Canada. Taxes applicable within the domestic region will be calculated based on the shipment’s destination. Customs or import duties incurred upon the package’s arrival in the destination country are the recipient’s responsibility. We disclaim responsibility for these charges and do not offer compensation or pre-shipment estimates for such expenses.

Delivery times Orders typically ship within 1-2 business days after ordering. After this period, standard shipping takes 3-7 days for delivery. Expedited shipping is available at checkout, with delivery within 2-4 days. Please note that these are estimated times provided by our carriers and are not guaranteed. Prado America LLC is not liable for shipment or delivery delays, including those due to customs processing.

SHIPPING POLICY

Order tracking Shipment tracking details will be accessible for 90 days following the date of dispatch.

Shipping Costs

Sockets & switches: online purchases

Orders under $250: Flat rate shipping fee of $10.
Orders over $250: Free shipping.

Fixtures / drivers / plasterkits: project based

For every shipment there is a flate rate shipping fee of $100

Shipping claims Alle products are carefully inspected prior to shipment.

Loss During Transit Prado America LLC disclaims liability for any loss or damage occurring during shipping or delivery. Missing shipments must be reported within 72h of the scheduled ship date.

Delivery Damages Transportation-related damages must be reported within 10 business days upon receipt. Please retain the original packaging as proof for validating claims. Otherwise, your order may no longer be eligible for replacement’

Delivery Parameters We offer shipping across the USA and Canada, excluding deliveries to PO boxes and APO/FPO addresses.

Package Retrieval Responsibility Prado America LLC is not accountable for packages not collected by the recipient, including any related fees incurred.

CANCELLATIONS • ORDERS FOR STANDARD ITEMS IN STOCK IN THE USA ARE SUBJECT TO A 50% CANCELLATION CHARGE. ALL NON STOCK ITEMS AND RELEASED TO PRODUCTION (in Belgium or in the USA), BUT NOT YET SHIPPED, ARE NOT CANCELLABLE. RELEASED ORDERS OF MODIFIED OR CUSTOM ITEMS ARE NOT CANCELLABLE. EXPEDITED ORDERS ARE NOT CANCELLABLE.

RETURN AND REFUND POLICY

At Prado America LLC, we strive to ensure customer satisfaction.
Below are the terms governing returns and refunds.

Eligibility for return

Items must be returned within 30 days of purchase.
Orders with a total order value below $20 aren’t eligible for refund.
Returned items must be in pristine, saleable condition with all original packaging intact:
- Undamaged and unopened items: We charge a restocking fee of 15% of the purchase price.
- Opened but undamaged items in original packaging: Refunded at 50% of the purchase price.
Custom finishes that are batch-made for specific projects are non-returnable.
All returned items will be inspected before refunds are issued. Items returned in used or unsaleable condition are not eligible for refunds.

Return process

All returns require prior approval. Items received without authorization to return will not be eligible for a refund – no exceptions.
To request a return, send the completed return form via support@prado.com. Once approved, include it along with your original invoice in the return package. We’ll send you an RMA code (tracking number for return (Return Merchandise Authorization) that needs to be written on the package so it can be processed correctly.
Full kits must be returned if purchased as part of a kit.
Customers are responsible for arranging and covering the cost of return shipping. Ensure packages are clearly marked with “PRODUCT RETURNING” & adding the RMA code on the box – this you will receive of support@prado.com. If required, import values should be declared at $2.00 per component to avoid customs fees. Returns incurring customs fees will be refused.

Refund processing

Allow up to 60 days for refunds to be processed after receipt and inspection of returned items.
Refunds will be credited to the original method of payment used for purchase. Shipping charges are non-refundable.

Additional instructions

Products must be received within ten business days of the Return Authorization issuance to qualify for a refund.
Automatic confirmation will be sent once the refund is processed.

WARRANTY AND SERVICE POLICY

Prado America LLC warrants that all fixtures sold will be free of defects in material or workmanship.

Warranty coverage

Prado America LLC offers a one-year warranty from the date of receipt against mechanical or manufacturing defects. This warranty applies only when our products are used as intended and without modifications. Any use of non-Prado America components or alterations to our products voids all warranties.

Repair or replacement

Exclusions from warranty

Prado America LLC is not liable for:

Costs related to installation, re-installation, removal, or repairs.
Damages resulting from incorrect installation or assembly.
Damages caused by adverse weather conditions or improper environments.
Damages resulting from improper cleaning solutions or methods.
Normal wear and tear.

Approval for Labor or Material Costs

Prado America LLC will not be responsible for any charge-backs or charges for labor or materials unless prior written approval has been obtained from an authorized representative. Such approval must be secured before incurring any work or expenses.

No Responsibility for Consequential Damages

Prado America LLC will not be responsible for any consequential or incidental damages arising from any breach of this warranty.

Limitations of Liability

Under no circumstances will Prado America LLC be liable for:

Special, consequential, indirect, incidental, statutory, exemplary, or punitive damages.
Loss of profits, revenue, life, limb, injury, liquidated damages, or loss of use, even if Prado America LLC has been informed of the possibility of such damages.
Total liability in connection with a product exceeding the purchase price of the product giving rise to the claim.

To the extent permitted by applicable law, these limitations and exclusions apply regardless of whether Prado America LLC’s liability arises from breach of contract, breach of warranty, tort (including negligence, gross negligence, malice, or intentional conduct), strict liability, operation of law, or otherwise.

Separate Warranty for Certain Components

Transformers, drivers, or any other power sources or control components may be covered by a separate manufacturer’s warranty. Prado America LLC makes no warranties regarding these items, which are sold “AS IS,” and accepts no responsibility or liability for them.

Limitations of liability

Under no circumstances will PRADO AMERICA LLC be liable for:

Special, consequential, indirect, incidental, statutory, exemplary, or punitive damages.
Loss of profits, revenue, life, limb, injury, liquidated damages, or loss of use, even if PRADO AMERICA LLC has been informed of the possibility of such damages.
The total liability of PRADO AMERICA LLC in connection with a product will in no case exceed the purchase price of the product giving rise to the claim.

To the extent permitted by applicable law, these limitations and exclusions will apply regardless of whether PRADO AMERICA LLC’s liability arises or results from breach of contract, breach of warranty, tort (including negligence, gross negligence, malice, or intentional conduct), strict liability, operation of law, or otherwise.

Lamps, ballasts, emergency battery packs, transformers, drivers, or any other power sources or control components may be covered by a separate manufacturer’s warranty. PRADO AMERICA LLC makes no warranties whatsoever regarding these items, which are sold “AS IS,” and accepts no responsibility or liability for them.

This warranty is void in cases where products are used or installed in a manner inconsistent with their intended design and use.

Termination and cancellation

Prado America LLC reserves the exclusive right to terminate access to our site or services and to decline or cancel orders at any time, at our sole discretion. Our commitment to quality and customer satisfaction drives our policies, and we aim to maintain a secure and respectful environment for all our customers.

Customer support

For any questions or assistance, reach out to us at support@prado.com or call us at (844) 378-4618. Our dedicated customer service team is here to ensure your experience with Prado America LLC exceeds your expectations.

Prado America LLC is committed to delivering excellence not only through our products but also through our after-sales support. We appreciate your trust in our brand and look forward to serving you.