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North American customers: standard items in stock are subject to a 50% cancellation charge. Non-stock items, custom orders, modified items, expedited orders, and orders already in production or shipped cannot be canceled. See our terms of use for full details.

EU customers: cancellation terms depend on order status. Consumers may exercise their right of withdrawal within 14 days of delivery. See our terms of use for full details.

Order modifications are only possible before the order has been processed for shipment. Contact us as soon as possible if you need to change your order. Once an order is released to production or shipment, modifications are no longer possible.

North American customers: support@prado.com

EU customers: hello@prado.com

No, you can check out as a guest. Creating an account lets you track orders, view order history, start returns, and save shipping details for future purchases. See our terms of use (North America) or our terms of use (EU) for full details.

Orders are placed directly through our webshop. Add products to your cart, proceed to checkout, and complete your payment. For project-based lighting orders, contact our team for a personalized quote.

North American customers: support@prado.com

EU customers: hello@prado.com

US customers: support@prado.com or +1 (844) 378-4618.

EU customers: hello@prado.com or +32 58 23 00 22.

Go to your account page and sign in with your email address. Access is granted through a single-use link sent to your email. This link is personal and non-transferable. See our terms of use (North America) or our terms of use (EU) for full details.

If a prado product shows a defect in material or workmanship, contact our support team with the following information:

  • Proof of purchase (invoice or order number)
  • A clear description of the defect
  • Date of installation
  • Photos or video of the defect, if possible

US customers: email support@prado.com. See our terms of use for full details.

EU customers: email hello@prado.com. See our terms of use for full details.

Damages must be reported within 10 business days of receipt. Keep the original packaging as proof.

US customers: email support@prado.com.

EU customers: email hello@prado.com.

North American customers: start your return through your account at prado.com/returns, or contact us at support@prado.com. See our terms of use for full details.

EU customers: start your return through your account, or by contacting us at hello@prado.com. See our terms of use for full details.

Shipment tracking details are accessible for 90 days following the date of dispatch, through the link in your shipping confirmation email.