Name: countersink core bit
Brand: Prado
SKU: 9100-0231
Price: 149.00 USD
Availability: OutOfStock

Question 1

Can I cancel my order?

Accepted Answer

North American customers: standard items in stock are subject to a 50% cancellation charge. Non-stock items, custom orders, modified items, expedited orders, and orders already in production or shipped cannot be canceled. See our terms of use for full details.

EU customers: cancellation terms depend on order status. Consumers may exercise their right of withdrawal within 14 days of delivery. See our terms of use for full details.

Question 2

Can I modify my order after placing it?

Accepted Answer

2 Can I modify my order after placing it?

Order modifications are only possible before the order has been processed for shipment. Contact us as soon as possible if you need to change your order. Once an order is released to production or shipment, modifications are no longer possible.

North American customers: support@prado.com

EU customers: hello@prado.com

North American customers: support@prado.com

EU customers: hello@prado.com

Question 3

Can I use it for the unifit duplex?

Accepted Answer

No. The duplex needs a different cut-out, and this bit only fits the round opening of the unifit single.

Question 4

Countersink bit or forstner bit, which should I use?

Accepted Answer

It depends on the material. The countersink bit is made for stone and cuts the hole and countersink in one step. The forstner bit is made for wood and MDF, and needs two bits for a flush installation.

Question 5

Do I need an account to place an order?

Accepted Answer

No, you can check out as a guest. Creating an account lets you track orders, view order history, start returns, and save shipping details for future purchases. See our terms of use (North America) or our terms of use (EU) for full details.

Question 6

Does the bit need water?

Accepted Answer

Yes. It is a diamond bit and must always be used wet. Water keeps the bit cool, reduces dust and helps prevent damage to both the bit and the stone.

Question 7

How can I place an order?

Accepted Answer

Orders are placed directly through our webshop. Add products to your cart, proceed to checkout, and complete your payment. For project-based lighting orders, contact our team for a personalized quote.

North American customers: support@prado.com

EU customers: hello@prado.com

Question 8

How do I contact prado?

Accepted Answer

US customers: support@prado.com or +1 (844) 378-4618.

EU customers: hello@prado.com or +32 58 23 00 22.

Question 9

How do I create an account?

Accepted Answer

Go to your account page and sign in with your email address. Access is granted through a single-use link sent to your email. This link is personal and non-transferable. See our terms of use (North America) or our terms of use (EU) for full details.

Question 10

How do I make a warranty claim?

Accepted Answer

10 How do I make a warranty claim?

If a prado product shows a defect in material or workmanship, contact our support team with the following information:

Proof of purchase (invoice or order number)
A clear description of the defect
Date of installation
Photos or video of the defect, if possible

US customers: email support@prado.com. See our terms of use for full details.

EU customers: email hello@prado.com. See our terms of use for full details.

Question 11

How do I report a damaged shipment?

Accepted Answer

Damages must be reported within 10 business days of receipt. Keep the original packaging as proof.  US customers: email support@prado.com.  EU customers: email hello@prado.com.

Question 12

How do I return a product?

Accepted Answer

North American customers: start your return through your account at prado.com/returns, or contact us at support@prado.com. See our terms of use for full details.