Terms of use

Last updated on October 10, 2026

1. Identity of the service provider

The identification details of the service provider are:

Prado America LLC
1207 Delaware Ave #474
Wilmington, DE 19806
hello@prado.com
+1 (844) 378-4618

Unless otherwise indicated, 'prado' on the website refers to the companies and trademarks of the service provider and, where applicable, its affiliates. For any inquiries about prado, you can send an email to hello@prado.com.

2. Online terms of use

prado provides technical and commercial information about its products in its own name through the website prado.com (hereinafter referred to as the 'website').

The use of the website, as well as the information available on it (hereinafter the 'information'), is subject to these terms of use. By accessing, using, or downloading from the website, you accept, in your own name and on behalf of any entity or person you represent, to comply with these terms of use and the conditions specified on the website.

If you do not agree with these terms, you must immediately leave the website and refrain from using or downloading content from it.

3. Use of the website and information

The website and the information are provided for informational purposes only and may not be used for any other objectives. prado, its affiliates, and suppliers do not guarantee the usability, reliability, or accuracy of the information on the website.

The information provided on the website by prado is based on data and information from various sources, including users, employees, company agents, third-party vendors, and suppliers. prado has not verified the accuracy of the information. Therefore, you must verify its completeness and correctness yourself.

Predictions, calculations, and estimates included in the information provided by prado on the website are based on historical data and/or expectations. While prado believes these expectations are reasonable, it does not guarantee their accuracy.

If prado becomes aware of any inaccuracies, it will rectify them as soon as possible.

4. Unlawful or prohibited use

Any use of the website or the information for unlawful purposes or in violation of these terms of use is prohibited.

By using the website, you agree to:

Comply with these terms of use;
Refrain from actions that hinder other users' access or compromise the security of the website;
Not use or attempt to use another person's account access without authorization from the service provider.

If you believe that a user's use of the website violates these terms of use or infringes on your (intellectual) rights, you may report this to prado via hello@prado.com.

5. Account access

Access to the website, or parts of it, may be restricted and require you to sign in. Access is granted through a single-use link sent to your email address. This link is personal and non-transferable.

You are responsible for keeping access to your email account secure, and you must not share sign-in links with others. Any known or suspected unauthorized access to or misuse of your account must be reported to prado immediately at hello@prado.com.

6. Intellectual property

The website and the information contain works protected by intellectual property rights owned by prado and third parties. It is prohibited to use the website and the information for any purposes other than those for which they are made available.

7. Privacy

Your personal data is processed in accordance with prado's privacy policy. For all information regarding the processing of your personal data, click here to read the privacy policy.

8. Links to other websites

The website may contain hyperlinks to third-party websites or pages. prado expressly states that it has no control over the content or other characteristics of these websites and cannot be held liable for any damages resulting from their content or features.

9. Limitation of liability

To the extent permitted by law, prado, its affiliates, and suppliers shall not be liable for any direct or indirect damages resulting from the use of the website.

10. User liability

You are liable to prado for any loss, liability, damage, and costs (including legal fees) that prado partially or fully incurs due to your misuse of the website or the information.

11. Removal or access restriction

prado reserves the right to temporarily or permanently disable access to the website without assuming any liability.

12. Applicable law

These terms are governed by U.S. law, and any disputes relating to the website shall be exclusively submitted to the courts of Wilmington, Delaware.

13. Questions or comments

If you have any questions or comments regarding these terms, please send a detailed message to hello@prado.com.

Transaction terms

Product pricing: prices are subject to change at any time without prior notice. To view pricing in your local currency, please select your respective region on our website.

Payment methods: we accept payment through Visa, Mastercard, AMEX, ShopPay, Google Pay, Apple Pay and PayPal. Payment in full is required at the time the order is placed and confirmed.

Currency and exchange: Prado America LLC is not responsible for fluctuations in currency value, exchange rates, or any fees charged by credit card companies or financial institutions related to currency conversion.

Order fulfillment

Taxation and import duties: Prado America LLC ships from its United States warehouse (New York) to locations within the United States, and from its Canadian warehouse (Alberta) to locations within Canada. Taxes applicable within the domestic region are calculated based on the shipment's destination. Customs or import duties incurred upon the package's arrival in the destination country are the recipient's responsibility. We disclaim responsibility for these charges and do not offer compensation or pre-shipment estimates for such expenses.

Delivery times: orders typically ship within 1-2 business days after ordering. These are estimated times provided by our carriers and are not guaranteed. Prado America LLC is not liable for shipment or delivery delays, including those due to customs processing.

Shipping policy

Order tracking: shipment tracking details are accessible for 90 days following the date of dispatch.

Shipping costs

Outlets and accessories: online purchases

United States: standard $10.00 (free on orders of $250 and up, delivery within 3 to 5 business days); express $20.00 (delivery within 1 to 2 business days). Shipped from our New York warehouse.
Canada: standard $10.00 (free on orders of $250 and up, delivery within 3 to 5 business days); express $30.00 (delivery within 1 to 2 business days). Shipped from our Alberta warehouse.

Fixtures, drivers and plaster kits: project based

Flat rate shipping fee of $100 per shipment.

Shipping claims

All products are carefully inspected prior to shipment.

Loss during transit: Prado America LLC disclaims liability for any loss or damage occurring during shipping or delivery. Missing shipments must be reported within 72 hours of the scheduled ship date to support@prado.com.

Delivery damages: transportation-related damages must be reported within 10 business days upon receipt to support@prado.com. Please retain the original packaging as proof for validating claims. Otherwise, your order may no longer be eligible for replacement.

Delivery parameters: we offer shipping across the United States and Canada, excluding deliveries to PO boxes and APO/FPO addresses.

Package retrieval responsibility: Prado America LLC is not accountable for packages not collected by the recipient, including any related fees incurred.

Cancellations

Orders for standard items in stock are subject to a 50% cancellation charge. All non-stock items and orders released to production, but not yet shipped, are not cancellable. Released orders of modified or custom items are not cancellable. Expedited orders are not cancellable.

Return and refund policy

At prado, we strive to ensure customer satisfaction. Below are the terms governing returns and refunds.

1. Eligibility for return

Items can be returned within 30 days of receipt. Orders with a value below $50 (excl. taxes) are not eligible for a refund.

To be eligible, items must be in saleable condition. Refunds are issued as follows:

Unopened, undamaged items in original packaging: refunded at 75% of the purchase price.
Opened, undamaged items in original packaging: refunded at 50% of the purchase price.

Custom finishes made to order for specific projects are non-returnable. This is communicated in advance, both on the website and on the quote.

All returned items are inspected before a refund is issued. Items received in used or unsaleable condition are not eligible for a refund.

2. Starting a return

You can start a return through your account, prado.com/pages/returns, or by contacting us at support@prado.com. When the conditions above are met, your return is approved and a prepaid return label is generated for you. prado covers the cost of the return label.

You can optionally add a photo, a reason for the return, and confirm the packaging when submitting your request. This helps us process your return faster.

Include your invoice or return reference in the package. If your order was part of a kit, the full kit must be returned.

3. Refunds

Refunds are credited to the original payment method once the return has been received and inspected. Shipping charges are not refunded. Some items require additional inspection before a refund is issued, which may extend the processing time.

Automatic confirmation is sent once the refund is processed.

Warranty and service policy

Prado America LLC warrants that its products will be free of defects in material and workmanship. prado offers two separate warranties depending on the product you purchased: one for electrical outlets (Unifit product line) and one for professional lighting fixtures. The section that applies to your purchase is shown below.

Warranty on electrical outlets (Unifit product line)

Electrical outlets sold under the Unifit product line are warranted against defects in material and workmanship for a period of 1 year from the date of receipt.

The warranty applies to the original purchaser. Products must have been installed by a qualified electrician in accordance with the installation instructions, applicable local electrical codes, and the certifications under which the product is listed (including ETL listed by Intertek to UL-498, CSA standards, and NYC DOB approval where applicable).

To make a claim, contact prado at support@prado.com with proof of purchase, a description of the defect, and the date of installation.

Warranty on professional lighting fixtures

Professional lighting fixtures sold by Prado America LLC are warranted against defects in material and workmanship for a period of 1 year from the date of receipt. This warranty applies only when the products are used as intended and without modifications. Any use of non-prado components or alterations to the products voids this warranty.

General conditions

1. Exclusions from warranty

Prado America LLC is not liable for:

Costs related to installation, re-installation, removal, or repairs.
Damages resulting from incorrect installation or assembly.
Damages caused by adverse weather conditions or improper environments.
Damages resulting from improper cleaning solutions or methods.
Normal wear and tear.

2. Approval for labor or material costs

Prado America LLC will not be responsible for any charge-backs or charges for labor or materials unless prior written approval has been obtained from an authorized representative. Such approval must be secured before incurring any work or expenses.

3. No responsibility for consequential damages

Prado America LLC will not be responsible for any consequential or incidental damages arising from any breach of this warranty.

4. Limitations of liability

Under no circumstances will Prado America LLC be liable for:

Special, consequential, indirect, incidental, statutory, exemplary, or punitive damages.
Loss of profits, revenue, life, limb, injury, liquidated damages, or loss of use, even if Prado America LLC has been informed of the possibility of such damages.
Total liability in connection with a product exceeding the purchase price of the product giving rise to the claim.

To the extent permitted by applicable law, these limitations and exclusions apply regardless of whether Prado America LLC's liability arises from breach of contract, breach of warranty, tort (including negligence, gross negligence, malice, or intentional conduct), strict liability, operation of law, or otherwise.

5. Separate warranty for certain components

Lamps, ballasts, emergency battery packs, transformers, drivers, or any other power sources or control components may be covered by a separate manufacturer's warranty. Prado America LLC makes no warranties regarding these items, which are sold "as is," and accepts no responsibility or liability for them.

This warranty is void in cases where products are used or installed in a manner inconsistent with their intended design and use.

6. Termination and cancellation

Prado America LLC reserves the exclusive right to terminate access to our site or services and to decline or cancel orders at any time, at our sole discretion. Our commitment to quality and customer satisfaction drives our policies, and we aim to maintain a secure and respectful environment for all our customers.